Cookie Policy
This Cookie Policy (“Policy”) explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, maintain security, and provide personalized services. We are committed to transparency regarding our data collection practices and comply with all applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws. Last updated: January 18, 2026.
Understanding Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our gaming platform. They contain information about your browsing activity and preferences. Beyond traditional cookies, we may also use similar technologies including local storage objects, web beacons, pixels, and JavaScript tracking codes to monitor your interaction with our site and gaming services.
These technologies serve multiple purposes: they help us remember your login credentials, maintain your gaming session, track your betting history, prevent fraud, and analyze how players interact with our games and features. Understanding how these tools work is essential for making informed decisions about your privacy while enjoying our slots, table games, and live dealer experiences.
When you access our platform from any Canadian province, including Ontario, British Columbia, Alberta, Quebec, or others, cookies may be set immediately upon your first visit. Some cookies are essential for the platform to function, while others enhance your experience or help us understand player behaviour patterns to improve our services.
Types of Cookies We Use
Our gaming platform employs various categories of cookies, each serving distinct functions related to security, functionality, analytics, and marketing. Understanding these categories helps you make informed decisions about which cookies to accept when you visit our site or launch our mobile gaming applications.
| Cookie Type | Purpose | Duration | Provider |
|---|---|---|---|
| Essential/Strictly Necessary | Authentication, session management, fraud prevention, security verification, and platform functionality. These cookies are mandatory for login operations and account protection. | Session or 12 months | First-party |
| Functional/Preference | Remember user preferences, language settings, game favorites, betting limits, accessibility options, and customization choices to personalize your gaming environment. | 1-2 years | First-party |
| Analytical/Performance | Track page performance, game loading times, feature usage, crash reports, and player journey analytics to optimize platform infrastructure and user experience. | 2 years | First-party and Third-party |
| Marketing/Advertising | Monitor campaign effectiveness, track conversions, deliver targeted promotions, and measure advertising ROI across different channels and platforms. | 30 days to 2 years | Third-party |
| Social Media | Enable social sharing features, track social media engagement, and facilitate authentication through social accounts. | Session or 2 years | Third-party |
| Regulatory Compliance | Document consent preferences, track age verification, maintain responsible gaming records, and comply with provincial gaming regulations. | 5 years | First-party |
How We Use Cookie Information
Cookie data collected on our platform serves multiple critical functions within our gaming operations. We use this information to maintain your account security, verify your age and identity in compliance with Canadian gaming regulations, process your deposits and withdrawals, track your gaming activity for responsible gambling purposes, and ensure you cannot access the platform if you’ve self-excluded.
Analytics cookies help us understand which games generate the most engagement, which features need improvement, and how players navigate our platform. This information allows us to optimize game placement, improve interface design, and enhance loading speeds. Marketing cookies enable us to show you relevant promotions and game recommendations based on your previous gaming history and preferences.
We also use cookies to detect suspicious activities, prevent account takeover, monitor for problem gambling indicators, and implement automatic betting limits if you’ve requested them. Your cookie data contributes to our fraud prevention systems, which protect both your account and our platform from unauthorized access and malicious activities.
Managing Your Cookie Preferences
When you first visit our gaming platform, you’ll encounter a cookie consent banner allowing you to accept or customize your cookie settings. You have full control over which cookies to allow, except for essential cookies necessary for the platform to function securely and legally.
To manage your cookie preferences, follow these steps:
- Access your account settings within our platform
- Navigate to the “Privacy and Cookies” section
- Review the cookie categories presented
- Toggle each category on or off according to your preferences
- Click “Save Preferences” to apply your changes
- Your choices will be stored in a consent cookie valid for 12 months
- You can change your preferences at any time by returning to this section
- Withdrawing consent will not affect data processed before your change
Should you prefer not to use our preference center, you can manage cookies directly through your web browser settings. Instructions for popular browsers appear in the section below. Remember that disabling certain cookies may limit platform functionality or prevent you from accessing specific gaming features.
Disabling Cookies in Your Browser
Most web browsers allow you to control cookie settings through their preferences or settings menu. The following instructions explain how to manage cookies in major browser applications available to Canadian users:
- Google Chrome: Click the menu icon (three vertical dots), select “Settings,” navigate to “Privacy and Security,” click “Cookies and other site data,” and choose your preferred settings. You can block all cookies, block third-party cookies, or maintain a whitelist of allowed sites.
- Mozilla Firefox: Open the menu, select “Settings,” go to “Privacy and Security,” scroll to “Cookies and Site Data,” and configure permissions. Firefox allows blocking all cookies, third-party cookies, or cookies from trackers.
- Apple Safari: Click “Safari” in the menu, select “Settings,” navigate to the “Privacy” tab, and choose cookie acceptance levels. Safari provides options to block all cookies or only cookies from third parties.
- Microsoft Edge: Select the menu icon, go to “Settings,” click “Privacy, search, and services,” locate “Cookies and other site data,” and adjust your preferences. Edge offers granular controls for first-party and third-party cookies.
- Mobile Browsers: iOS Safari and Android Chrome follow similar processes. Access your device’s browser settings, locate privacy or cookie options, and configure according to your preference.
- Clearing Existing Cookies: All major browsers provide options to clear cookies, cache, and site data. This action will delete stored cookies but does not prevent future cookies from being set unless you’ve disabled them in settings.
- Cookie-Specific Tools: Third-party browser extensions exist to provide enhanced cookie management. However, we cannot guarantee compatibility with all gaming features when using such tools.
Your Rights and Responsibilities
Under Canadian privacy legislation, you have specific rights regarding cookies and personal information collected through them. You have the right to access the personal information we’ve collected via cookies, request corrections to inaccurate data, withdraw consent for non-essential cookies, and receive your data in a portable format upon request.
You also have the right to lodge a complaint with Canadian privacy authorities if you believe we’ve violated your privacy rights. Residents of British Columbia can contact the Office of the Information and Privacy Commissioner, Ontario residents can appeal to the Information and Privacy Commissioner of Ontario, and other provinces have equivalent authorities.
Your responsibilities include keeping your account credentials secure, not disabling essential security cookies that protect your account, and complying with our Terms of Service regarding acceptable use. If you’re subject to responsible gambling measures or self-exclusion programs, you agree that we will use cookies to enforce these protections regardless of your cookie preferences.
We reserve the right to update this Cookie Policy to reflect changes in our technology, legal requirements, or business practices. Continued use of our platform following such updates constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to remain informed about our cookie practices.
For questions about this Cookie Policy or to exercise your privacy rights, please contact our Privacy Officer through the support section of your account or submit a written request to our registered office in Canada.